Your doctor, dentist or other health professionals and related businesses
Social media accounts or public forums
Third party websites
Market research companies
Commitment to your privacy
Information we may collect
In order to provide you with information or services related to Osborne Family Dentists and Osborne Orthodontics then from time to time we may ask to collect the following information related to you, dependents, emergency contacts and next of kin:
Home or business address
Details of Osborne Family Dentists or Osborne Orthodontics products or services that are of interest
Payment information including bank details as well as credit and debit card information
Other information relevant to past, present or possible future treatment at Osborne Family Dentists or Osborne Orthodontics.
How we use the information we collect
We use information collected to improve the quality of our service and to better understand the needs of you or patients for whom you are the legal guardian. In addition we use the information we collect for the following reasons:
Internal record keeping.
To populate referral forms if and when you agree to be referred to another health professional.
We may use the information to improve our products and services.
From time to time we may send promotional emails about new products, services or other information which we think you may find interesting using the contact details that you have provided
The information you supply is used to populate our internal systems that we use to provide our products and services to you. Examples include:
Our patient database
We only retain the minimum amount of information necessary to manage these systems including but not limited to the full name, email address and phone number of our patients and patients who have declared an interest in our services.
Sharing information with third parties
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Removal of information
Please note that Information submitted via to the website may be seen not only by Osborne Family Dentists and Osborne Orthodontics but third party companies such as web developers who have access to the system
Opting out of marketing
Should you wish to opt out of any marketing that may reach you or someone for whom you are the legal guardian via email or post then please email us at either of the following addresses stating the details of the patient/s and that you wish to opt out of all marketing:
Osborne Family Dentists and Osborne Orthodontics take patient confidentiality very seriously. All personal information is treated in the strictest confidence. Only members of staff have access to patient information. All of our patient records are stored securely at our clinic to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your expressed permission. If you would like further information regarding your rights to view your patient records, please ask at reception. If you change your home address, telephone number or email address, please let us know as soon as possible. This helps keep our records up to date and means that our re-call system is efficient.
Access to personal records
If you would like further information about your right to view your patient records, please visit an Osborne Family Dentists or Osborne Orthodontics clinic and our team will provide you with this information along with any information held about you or a patient for whom you are the legal guardian.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Osborne Family Dentists and Osborne Orthodontics websites use analytics software to help review how people use site. The software uses “cookies,” which are text files placed on your computer, to collect standard Internet log information about your use of Osborne Family Dentists and Osborne Orthodontics websites (including your IP address). This information will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site.