Privacy Policy

What our privacy policy covers

This privacy policy sets out how Osborne Family Dentists and Osborne Orthodontics uses and protects any information that you give us when you use our websites, are present at our clinics or using other online services that collect information for which we have access to.

What our privacy policy does not cover

This privacy policy does not cover information provided by you or a third party regarding you or a third party via websites, other online services or businesses for which we have no control or access. Examples include information provided to:

Your doctor, dentist or other health professionals and related businesses
Social media accounts or public forums
Third party websites
Market research companies

Commitment to your privacy

Osborne Family Dentists and Osborne Orthodontics are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Osborne Family Dentists and Osborne Orthodontics may change this policy from time to time by updating this page. By using Osborne Family Dentists or Osborne Orthodontics websites, online services or clinics mentioned in this privacy policy you agree to this policy and any changes that are made to it prior to you using the website.

Information we may collect

In order to provide you with information or services related to Osborne Family Dentists and Osborne Orthodontics then from time to time we may ask to collect the following information related to you, dependents, emergency contacts and next of kin:

Full name
Email address
Telephone number
Home or business address
Details of Osborne Family Dentists or Osborne Orthodontics products or services that are of interest
Payment information including bank details as well as credit and debit card information
Other information relevant to past, present or possible future treatment at Osborne Family Dentists or Osborne Orthodontics.

How we use the information we collect

We use information collected to improve the quality of our service and to better understand the needs of you or patients for whom you are the legal guardian. In addition we use the information we collect for the following reasons:

Internal record keeping.
To populate referral forms if and when you agree to be referred to another health professional.
We may use the information to improve our products and services.
From time to time we may send promotional emails about new products, services or other information which we think you may find interesting using the contact details that you have provided

The information you supply is used to populate our internal systems that we use to provide our products and services to you. Examples include:

Our patient database
Our payments collection system – See terms of use
Our online appointment booking system – See terms of use

We only retain the minimum amount of information necessary to manage these systems including but not limited to the full name, email address and phone number of our patients and patients who have declared an interest in our services.

Sharing information with third parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Removal of information

Should you wish to withhold or remove your information from being passed into our internal systems or used for the purposes defined in this privacy policy then please email us at either of the following addresses stating the details of the patient/s for whom you want the details to be removed or withheld:

Please note that Information submitted via to the website may be seen not only by Osborne Family Dentists and Osborne Orthodontics but third party companies such as web developers who have access to the system

Opting out of marketing

Should you wish to opt out of any marketing that may reach you or someone for whom you are the legal guardian via email or post then please email us at either of the following addresses stating the details of the patient/s and that you wish to opt out of all marketing:

Please note that adverts related to Osborne Orthodontics or Osborne Family Dentists may still be visible in the form of display or banner ads whilst you browse online and we have no control over this and they are not subject to this privacy policy.

Patient confidentiality

Osborne Family Dentists and Osborne Orthodontics take patient confidentiality very seriously. All personal information is treated in the strictest confidence. Only members of staff have access to patient information. All of our patient records are stored securely at our clinic to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your expressed permission. If you would like further information regarding your rights to view your patient records, please ask at reception. If you change your home address, telephone number or email address, please let us know as soon as possible. This helps keep our records up to date and means that our re-call system is efficient.

Access to personal records

If you would like further information about your right to view your patient records, please visit an Osborne Family Dentists or Osborne Orthodontics clinic and our team will provide you with this information along with any information held about you or a patient for whom you are the legal guardian.

If you have any questions concerning our privacy policy, please use our contact details to discuss them.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

Osborne Family Dentists and Osborne Orthodontics websites use analytics software to help review how people use site. The software uses “cookies,” which are text files placed on your computer, to collect standard Internet log information about your use of Osborne Family Dentists and Osborne Orthodontics websites (including your IP address). This information will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site.